Am I a good candidate? How does the eligibility review work?

What this article covers

This article explains what generally goes into a clinical eligibility review. It does not let you self-score whether you qualify, and it does not pre-approve or pre-diagnose anyone. For your specific situation, message your clinician through the portal.

Important

This article is general education, not medical advice for you specifically. It does not replace the guidance of your RxPros clinician. If any information here seems to conflict with what your clinician has told you, follow your clinician's guidance and message them through the portal.

The short answer

Eligibility is decided by your clinician after reviewing your full health picture, not by a checklist you can score on your own.

What information does the clinician review during intake?

Your clinician generally reviews:

• Your medical history, including past and current diagnoses.
• Current medications and supplements.
• Relevant metabolic markers, such as BMI or lab values, where applicable.
• Prior treatments you've tried.
• Your personal health goals.

This information comes together to form your overall clinical picture.

What kinds of things might rule someone out from treatment?

Certain medical history can make a GLP-1 medication inappropriate for a specific patient. Your clinician screens for this during intake as part of a full clinical assessment, not a single yes/no checkbox. Because this depends entirely on your individual history, this article cannot tell you whether a specific condition applies to you.

Is eligibility a medical decision or a business decision?

Eligibility is a clinical decision made by your clinician, not a customer-service determination. It's based on your safety and whether treatment is appropriate for your situation, not on account status or enrollment preferences.

What happens if I'm not approved for treatment?

If your clinician determines that treatment isn't appropriate right now, they will explain the general reasoning and discuss any next steps or alternatives, where relevant. This may include revisiting eligibility later if your situation changes.

Can my eligibility change over time?

Yes. Eligibility is not a one-time determination. Changes in your health, medications, or life circumstances can shift what's appropriate for you, in either direction. This is one reason ongoing check-ins matter even after you start treatment.

When this may not apply to you

• You have a complex or evolving medical history → message your clinician for a full review rather than trying to interpret this article on your own.
• You were previously not approved and your situation has changed → message your clinician to discuss a new review.
• You are currently pregnant or breastfeeding → message your clinician before starting any intake process.

Questions about your account or order?

Questions about your account or order?

• Order not arriving as expected → Message @Support
• Something feels wrong clinically → see the escalation guidance in the Side Effects article and message @Doctor

Not what you were looking for?

Not what you were looking for?

• Clinical question about your treatment (dose, symptoms, side effects, timing, whether something applies to you) → Message your clinician (@Doctor)
• Account, order, shipping, billing, or portal issue → Message support (@Support)
• Something urgent that can't wait → see the escalation block above.