Privacy, data, and how RxPros handles your health information

What this article covers

This article gives a plain-language summary of how RxPros handles your health information. It is not the legal privacy policy, and it does not replace it. For your specific situation, message support through the portal, and refer to the legal privacy policy for the definitive terms.

Important

This article is general education, not medical advice for you specifically. It does not replace the guidance of your RxPros clinician. If any information here seems to conflict with what your clinician has told you, follow your clinician's guidance and message them through the portal.

Refills, monitoring, and follow-up are clinical decisions made by your clinician on a case-by-case basis. Approvals are not automatic. Timing, pricing, and shipping estimates are general — your account and messages contain the specifics for your treatment plan.

The short answer

RxPros collects health information to provide your care, shares it only with the people involved in that care, and the legal privacy policy is the definitive document governing the details.

What information does RxPros collect, and why?

RxPros collects information such as your medical history, intake responses, messages with your care team, lab results or vitals you submit, and account and billing information. This information supports your clinical care, communication with your care team, and the operation of your account.

Who sees my health information?

Generally, your information is accessible to your clinician, relevant RxPros clinical and support staff involved in your care, and the compounding pharmacy partner that fills your prescription. Access is limited to what each party needs to do their part in your care.

What does RxPros not do with my information?

RxPros does not sell your health information, does not share it with your employer, and does not share it with insurance companies without your authorization. These commitments reflect current practice; the legal privacy policy contains the definitive and complete terms.

How is the portal secured?

The portal uses security measures designed to protect your information, such as authentication to access your account and encryption for data in transit. Specific technical details are outside the scope of this plain-language summary.

How can I access, export, or delete my data?

You can generally request to access, export, or ask about deletion of your data by contacting the privacy team through the portal. Response timelines and what's possible to delete, given legal and medical record-keeping requirements, are described in the legal privacy policy.

How do I contact the privacy team?

Message support through the portal and ask to be connected with the privacy team, or use the privacy contact method listed in the legal privacy policy. This article is a summary; the legal privacy policy is the definitive document if anything here appears to conflict with it.

When this may not apply to you

• You are a resident of a state or region with specific data-privacy laws that grant additional rights → refer to the legal privacy policy's state-specific section and message support with questions.
• You are asking on behalf of another person → RxPros generally requires the account holder's own authorization; message support to learn the specific process.
• You have a specific legal or law-enforcement request related to your data → message support, which will route this appropriately.

Questions about your account or order?

Questions about your account or order?

• Order not arriving as expected → Message @Support
• Something feels wrong clinically → see the escalation guidance in the Side Effects article and message @Doctor

Not what you were looking for?

Not what you were looking for?

• Clinical question about your treatment (dose, symptoms, side effects, timing, whether something applies to you) → Message your clinician (@Doctor)
• Account, order, shipping, billing, or portal issue → Message support (@Support)
• Something urgent that can't wait → see the escalation block above.